I am eager to leverage my skills and experience to transition into a Solution/Technical Architect role. My passion lies in designing and implementing innovative solutions that address complex business challenges. I am confident that my ability to bridge the gap between technical requirements and business needs, coupled with my strong understanding of architectural principles, will make me a valuable asset in this position. I am particularly interested in contributing to projects that involve cutting-edge technologies and require a strategic approach to data management and system design.
As a Technical Lead at Bet365, I help guide developers in designing and implementing high-performance microservice solutions in Go. I ensure robust, scalable systems, collaborating with teams to define architecture, mitigate risks, and deliver projects on time and within budget. I foster a collaborative environment where developers contribute to Bet365’s success.
As a key member of an agile development team, I led, designed and implemented software solutions leveraging a diverse technology stack. My daily work involved tools such as Oracle, MongoDB, Docker, Kafka, GIT, Jenkins, SnapLogic, ThoughtSpot and Looker, and frequently coded in Python, PL/SQL, Bash, Java and JavaScript to deliver impactful results.
Served as a bridge between application support and the strategic development team, specialising in rapid development of solutions (1-3 weeks) using technologies such as Oracle, MySQL, MongoDB, Docker, Kubernetes and utilising coding languages such as Python, Perl, Bash, PL/SQL, JavaScript and PHP.
As a key member of the Support team, I ensured swift resolution of application support requests and proactively investigated the root causes of recurring issues to enhance system stability and performance.
Successfully led the technical implementation of ServiceNow for government contracts, ensuring seamless integration with existing systems and full alignment with business needs. This resulted in a 20% improvement in service request fulfilment times and a 15% increase in user satisfaction.
As the Technical Transition Specialist, I drove the automation of key service desk functions, resulting in a 25% reduction in manual effort and a 10% improvement in service request resolution times. This was achieved by integrating CA Technologies Service Catalog and the implementation of automated workflows through CA Technologies Orchestrator.
In this role I was responsible for being a 3rd line support specialist who specialised in deeply understanding specific services and software; we would often liaise with software developers to provide them deeper understanding of services as well as be responsible for reporting using BI tools.
I began supporting and helping the Quality Assurance team by trying to streamline the process; because of this I was given the role as a Process Analyst which allowed me to further develop the Quality Assurance team and begin leading the team into new ways of working with management and the training teams to greatly improve the quality of the services we provided to the clients.
During my early years of my career, I joined various companies as a Senior Second Line Support agent where I was responsible for resolving varying technical issues from server side to client side errors. Due to my deep understanding of computers and servers, I was often responsible for leading new systems and training other members of staff.
The Knowledge Academy
Gained a comprehensive understanding of IT service management best practices through the ITIL4 Foundation certification. Developed knowledge of key concepts such as the service value system, service value chain, and guiding principles.
Total People
Achieved an ILM Level 3 qualification in Management & Business, demonstrating a strong grasp of core management principles and their practical application in a business environment. Enhanced skills in leadership, decision-making, and problem-solving.
South Cheshire College
Completed a BTEC National Diploma in ICT, gaining a broad foundation in information and communications technology. Developed technical skills and knowledge in areas such as networking, software development, and database management.
Total People
Earned an ILM Level 2 qualification in Leadership, demonstrating a foundational understanding of effective leadership styles and techniques. Developed skills in communication, teamwork, and motivation.
South Cheshire College
Successfully completed a BTEC First Diploma in ICT, establishing a basic understanding of information and communications technology. Gained introductory knowledge and skills in areas such as computer hardware, software applications, and digital literacy.
As a science enthusiast with a particular fascination for physics, astronomy and psychology, I’m driven by curiosity and a desire to understand the world around us. I thrive on creative thinking and activities, such as reading, coding, writing, and exploring new ideas. I enjoy challenging myself, both personally and professionally, and I’m always eager to develop new skills and overcome obstacles. My passion for exploration extends beyond the scientific realm, encompassing travel, hiking, and immersing myself in new cultures and experiences.